Roles and permissions
Zaptec's EV charging system provides flexible access control using three distinct roles: User, Owner, and Service. Each role comes with specific responsibilities and permissions to ensure secure and efficient system use.
Overview of roles
- User: Basic access to plug in and charge a vehicle.
- Owner: Manages installations and charging stations, including settings, users, and reports.
- Service: Technical access for installers and service partners to configure and maintain equipment.
Access levels may vary depending on the product:
- Zaptec Pro: Roles apply at both charger and installation level.
- Zaptec Go: Roles apply only at the installation level.
User role
The User role is the most limited. It is intended for individuals who only need to charge their vehicle.
Permissions:
- Start charging when authentication is required
- View their own charging history
- Access chargers or installations they are assigned to
Restrictions:
- Cannot view the full installation or charging station overview
- Cannot change settings
Owner role
The Owner role is split into two levels: charger owner and installation owner.
Owner of charging station
Permissions:
- Manage a specific charging station
- Monitor its status and charging history
- Control access and local settings
Restrictions:
- Cannot access charge history for the full installation
- Cannot configure technical installation-level settings
Owner of installation
Permissions:
- Full control over all chargers in an installation
- Access and edit most configuration options
- Assign user and owner access
- View and export installation-wide charging history
- Set up power management features
- Subscribe to alert emails
- Act as point of contact for installers
Restrictions:
- Cannot adjust technical charger configurations
Service role
The Service role is for certified Zaptec partners or installers with full technical access.
Permissions:
- Add and configure new installations and chargers (requires user group)
- Modify all technical settings
- Perform diagnostics and troubleshooting
- Enable and manage power management features
This role should only be assigned to trusted partners or internal technical staff responsible for system maintenance and support.
Updated 11 days ago